Customer Service FAQ
Do you ship outside of the United States?
No. At this time we only offer shipping to United States, excluding Alaska and Hawaii by regular UPS Ground shipment. Items are shipped directly from the factory in Mexico to your home and due to customs and other possible unforeseeable delays we are unable to offer expedited shipment.
Can my shipping & billing address be different?
Yes. You will be able to specify a different shipping and billing address if you need to.
How much is shipping?
We calculate shipping through UPS and look for the lowest possible UPS ship rate when calculating shipping cost.
How does my order ship?
All of our orders are shipped with UPS.
When will you ship my order?
Most items leave our warehouse within 24 hours. UPS delivery time is normally 3 to 10 days after you place your order. Depending on season and current stock of individual tools some shipments may take 4 to 6 days to leave the warehouse. Some larger items may be shipped by truck and take longer to arrive. If an item is out of stock we will notify you and provide you the opportunity to cancel or change your order.
How do you secure my online privacy?
Yard Butler is a certified licensee of the Authorize.net Privacy Seal Program. The privacy statement and practices of http://www.yardbutler.com have been reviewed by Authorize.net for
compliance with our strict program requirements.
What is your product guarantee?
Any item may be returned within 30 days for a refund, exchange or credit for any reason. It must be in the same condition as you received it. All return credits and refunds exclude any delivery charges. Yard Butler will replace any tool damaged in shipping. Please follow the instructions listed under Return Policy for returning any item.
The Yard Butler tools are the highest quality we can make and under normal usage will give a lifetime of dependable service.
Yard Butler guarantees all Yard Butler tools for life against any defects in manufacturing or materials. (In some cases such as the Hose Trucks and Swivel Reels, we have a more specific limited warranty. Click to Read Warranty ) Follow the instructions below for returning a defective tool and we will either repair it or ship you a new tool at no charge.
Yard Butler cannot replace tools that
• were abused or used in a manner inconsistent with their intended purpose
• have worn out from normal use
What if there is a problem with my order?
Please email us at firstname.lastname@example.org.
What is your Return Policy?
If you need to return an item, please follow these steps:
1. Email Customer Service at email@example.com prior to returning to request a Return Authorization Number.
2. Pack the item including all parts (in the original packaging, if possible). Please include the packing slip and note the reason for the return.
3. Make sure your Return Authorization Number is clearly marked on the outside of the package
Ship the item(s) prepaid and insured to:
2285 Michael Faraday Drive Suite 12
San Diego CA 92154